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1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or high-demand periods, processing times may be slightly extended.

2. Shipping Time

Standard delivery typically takes 3–7 business days, depending on your location.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or remote area accessibility.

3. Shipping Charges

Shipping charges are calculated at checkout based on delivery location and order value.
Free shipping may be offered on selected orders or during promotional campaigns.

4. Packaging & Handling

Herbal products are carefully packed to maintain freshness, prevent leaks, and ensure safe delivery.
Proper hygiene and safety standards are maintained during packaging.

5. Order Tracking

Once your order is shipped, a tracking number will be shared via email or message.
You can track your order until it is delivered.

6. Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please contact customer support for assistance.
We will coordinate with the courier partner to resolve the issue promptly.

7. Incorrect Address

Please ensure your shipping address and contact details are accurate when placing your order.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

8. Damaged Packages

If the package arrives damaged, please record an unboxing video and take clear photos.
Report the issue within 48 hours to customer support for resolution.

9. Contact Support